Sunday, May 22, 2011

Win Win Approach - A conflict resolution skill

This approach is all about a conflict resolution skill in which the conflict is changed from resistance to co-operation. Simply thinking as partners rather than opponents. This great shift of attitude changes the whole communication structure. 
If one person can use the joint problem solving method continuously, it can make a difference. It is usually unaware by the people in conflict the way they argue and find themselves with rash reactions in certain conditions until they give the attention. 
Normally in a challenging environment, we feel separateness from other around us and get the feeling of either you or me where if one is correct the other one is definitely wrong. This makes it difficult for us to know the best method to apply.
One of the win win trick is to change the situation by discussing the primary needs rather than finding solutions. Giving concentration to each person's needs leads to build a solution that fulfills the needs of all involved. 

Strategies involved in win win approach

1. Address Primary needs
2. Recognize the differences of others
3. openness to adapt to others positions with shared attitudes
4. Attack the problem accept people 

This is an ethical approach. Therefore it has achieved a great success as it actually WORKS.

Tuesday, May 10, 2011

Conflict Types

We can evaluate a conflict on the basis of five categories as discussed below.

  • Relationship Conflicts-  These conflicts arise because of the presence of strong negative emotions, mis perceptions or stereotypes, poor communication or mis communication or repetitive negative behaviors. Relationship problems often fuel conflict and lead to an escalating spiral of destructive conflict unnecessarily. 
  • Data conflicts- This conflict occur when people lack the information necessary to make informed decisions, disagreements on the relevant data, interpret information differently. Some data conflicts may be unnecessary because they are caused by poor communication between people in conflict.
  • Conflict of interest- The are caused by competition on perceived needs incompatible. Conflicts of interest result when one or more of the parties believes that to meet their needs and interests, an opponent's interests must be scarified. 
  • Structural conflicts- These are caused by external forces. Limited physical resources or authority, geographic constraints, time organizational changes can make structural conflicts seem like a crisis.

Conflict styles and their consequences

Conflicts are often best understood by examining the consequences of various behaviors in moments in time. These behaviors are classified according to the benefit of conflict styles. Each style is designed to meet their needs in dispute, but may affect other people in different ways.


  • The Contest is the style in which someones own needs are being promoted to the needs of others. It relies on an aggressive style of communication, lack of consideration for future relations, and the exercise of coercive measures. Those who use the competitive style tend to seek control of the discussion in the text basic rules. That fear the loss of control will result in solutions that do not meet their needs. Competition often leads to responses that increase the threat level.
  • Adaption, also known as smoothing, is the antithesis of competition. People who use this style of action to meet their needs other people, trying to be diplomatic. They tend to leave the group must submerge their own, which never can say that the behavior of the compound is considered the most important. 
  • Avoid common response to the negative perception of the conflict. Like cancer, which could be cured if treated early, the conflict grows and spreads until it kills the relationship. Since the needs and concerns are unspoken, people are often confused, wondering what had happened in the relationship.
  • Collaborator is to combine the individual needs and goals towards a common goal. Often called "win-win, problem solving, communication requires cooperation and collaboration assertive in order to achieve a better solution than any individual could achieve alone. It offers the possibility of consensus, the need for integration and the potential to exceed".