There can be various kinds of conflicts at your work place and we can categorize them mainly as below.
1. Disagreements on turf
2. Disagreements over policy
3. conflicts based on personality and style
Naturally, we try to deal with the conflicts in following ways.
1. Try to avoid the conflict
2. Wait till the conflict go away
3. Try to change the topic related to the conflict.
4. Becomes aggressive, frightened, emotional
5. Blame someone
But the main issue is all of these methods of dealing with conflicts actually gives you no solution so they are called non productive responses. Due to this it is important to learn conflict resolution skills main two of them are explained below.
1. Active listening
This is a very good and effective skill to conflict resolution as it allows you to show that you understands others feelings. In active listening you have to restate in your words what other person said. Active listening is very important to develop interpersonal skills as you can verify what you have understood is correct and also you can show that you are interested and concerned about others opinions.
2. Conflict De-escalation
First should think about the actions for De-escalation.
1. soften your tone.
2. Take breaks to cool down your self and others.
3. Should avoid name callings and put downs.
4. Should acknowledge others opinions.
In this way it is possible to resolve the conflicts at work place by following these two main conflict resolution skills.
